P.S. App for Patient Satisfaction

The Vaccine Confidence Project™ won a Grand Challenges Grant from the Bill & Melinda Gates Foundation to test if a novel quick-capture intervention can improve the quality of service provision in low-income settings.  By collaborating with the MRC in Kyamulibwa, Uganda, and London-based software developer Maldaba, we are currently conducting an experiment to see if by providing medical staff with weekly feedback on patients’ experience in the clinic, we are able to improve patient experience.  Using a tablet and a purpose-built app, we will be collecting data on whether patients felt their clinic visit was generally positive or negative and then potential responses which elucidate areas where clinical staff are doing well or could improve performance.  Through weekly feedback sessions from the clinic manager we will be evaluating trends in responses.  We will also conduct focus group discussions with patients and staff to better understand their experiences in the clinic, using the app, receiving feedback, and on the projects over all acceptability, and perceived uses, benefits, or failures.  Depending on the findings, we hope to test the intervention in other clinical sites in Kenya.