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P.S. App for Patient Satisfaction

The Vaccine Confidence Project™ won a Grand Challenges Grant from the Bill & Melinda Gates Foundation to test if a novel quick-capture intervention can improve the quality of service provision in low-income settings.  By collaborating with the MRC in Kyamulibwa, Uganda, and London-based software developer Maldaba, we are currently conducting an experiment to see if by providing medical staff with weekly feedback on patients’ experience in the clinic, we are able to improve patient experience.  Using a tablet and a purpose-built app, we will be collecting data on whether patients felt their clinic visit was generally positive or negative and then potential responses which elucidate areas where clinical staff are doing well or could improve performance.  Through weekly feedback sessions from the clinic manager we will be evaluating trends in responses.  We will also conduct focus group discussions with patients and staff to better understand their experiences in the clinic, using the app, receiving feedback, and on the projects over all acceptability, and perceived uses, benefits, or failures.  Depending on the findings, we hope to test the intervention in other clinical sites in Kenya. 

Videos Video archive

In this episode of Take as Directed, J. Stephen Morrison speaks with Dr. Heidi Larson on why vaccine confidence is currently in crisis, and how this has fueled outbreaks such as measles and the persistence of polio in Afghanistan and Pakistan.

Prof Larson discusses vaccine hesitancy and its implications across global health in this webinar.

VCP Research Fellow Emilie Karafillakis comments on the anti-vaccination movement, the role of social media and the importance of rebuilding trust. 

Literature Literature archive

KT Paul, K Loer 2019 Journal of Public Health Policy Volume 40, Issue 2
J Kennedy 2019 The European Journal of Public Health Vol. 29, No. 3, 512–516
C Lynderup Lübker,E Lynge 2019 European Journal of Public Health Vol 29 (3):500–505. https://doi.org/10.1093/eurpub/cky235
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The Vaccine Knowledge Project at the Oxford Vaccine Group