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P.S. App for Patient Satisfaction

The Vaccine Confidence Project™ won a Grand Challenges Grant from the Bill & Melinda Gates Foundation to test if a novel quick-capture intervention can improve the quality of service provision in low-income settings.  By collaborating with the MRC in Kyamulibwa, Uganda, and London-based software developer Maldaba, we are currently conducting an experiment to see if by providing medical staff with weekly feedback on patients’ experience in the clinic, we are able to improve patient experience.  Using a tablet and a purpose-built app, we will be collecting data on whether patients felt their clinic visit was generally positive or negative and then potential responses which elucidate areas where clinical staff are doing well or could improve performance.  Through weekly feedback sessions from the clinic manager we will be evaluating trends in responses.  We will also conduct focus group discussions with patients and staff to better understand their experiences in the clinic, using the app, receiving feedback, and on the projects over all acceptability, and perceived uses, benefits, or failures.  Depending on the findings, we hope to test the intervention in other clinical sites in Kenya. 

Videos Video archive

The World Health Organization (WHO) and the European Commission joined forces to tackle the issue at the first global vaccination summit. Although many of them live in developing countries with poor access to vaccines, scientists are worried that anti-vaccination campaigners in the developed world are spreading misinformation on social media. So what’s the cure for their scepticism?

Emilie Karafillakis, research fellow for the Vaccine Confidence Project, speaks to France 24 about the rising anti-vaccination sentiment that is rising throughout Europe, especially in France where a recent study revealed 1 in 3 citizens believe vaccines are unsafe.

In this episode of Take as Directed, J. Stephen Morrison speaks with Dr. Heidi Larson on why vaccine confidence is currently in crisis, and how this has fueled outbreaks such as measles and the persistence of polio in Afghanistan and Pakistan.

Literature Literature archive

AB. Wiyeh, et al. 2019 Vaccine Vol 37:6317–6323
Evans DR, et at. 2019 VACCINE Vol 37(40):6008-6015
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The Vaccine Knowledge Project at the Oxford Vaccine Group